Legal
Privacy Policy
Last updated: September 2, 2026
1. Introduction
This Privacy Policy (“Policy”) explains how Nylix AI LLC (“Nylix,” “we,” “us,” or “our”) collects, uses, shares, and protects information in connection with our websites, our client portal, and our products and services — including Nylix Bots (collectively, the “Services”).
Nylix provides AI-powered business solutions, including AI agents, AI assistants, CRM systems, business automations, websites and web applications, integrations, and data and dashboard solutions. Our current primary product, Nylix Bots, is a business AI-agent platform that enables companies (“Business Customers”) to deploy and manage AI agents through a client portal, and which can integrate with third-party services such as Meta’s WhatsApp Business Platform.
Nylix AI LLC is a limited liability company formed in the State of Wyoming, USA, with a registered address at 30 N Gould St Ste R, Sheridan, Wyoming 82801. By accessing or using the Services, you acknowledge that you have read and understood this Policy.
This Policy applies to information handled by Nylix. It does not cover the independent privacy practices of Business Customers or of third-party platforms and services that you or a Business Customer choose to connect.
2. Our Two Roles: Controller and Service Provider
Our responsibilities depend on how information reaches us:
- Where Nylix acts for itself (controller). For information we collect directly about visitors to our websites and about the individuals who create, manage, or use a Nylix account, Nylix determines how and why that information is processed.
- Where Nylix acts on behalf of a Business Customer (service provider / processor). When a Business Customer connects its own systems — such as a CRM, website, or WhatsApp Business account — and uses Nylix Bots to process information about its own contacts, customers, or end users (“Business Customer Data”), Nylix processes that information on the Business Customer’s behalf and according to its instructions. In these cases, the Business Customer is responsible for that information as described under Business Customers’ Responsibilities.
If you are an end user interacting with a business that uses Nylix, please refer to that business’s own privacy notice, and direct requests about your information to that business.
3. Information We Collect
Information from website visitors
When you visit our websites, we may collect:
- Information you provide through forms — for example, contact, demo, or sales requests.
- Information collected automatically, such as IP address, browser and device type, pages viewed, and referring pages (see Cookies and Analytics).
Account and business information
When you or your organization registers for the Services, we may collect: name, business or company name, email address, phone number, job role, login credentials, account and subscription details, and the configuration settings you create for your AI agents and integrations.
Nylix currently accepts payment by bank transfer and does not use a third-party payment processor. We do not collect or store payment card details.
Contact information
When you contact us for support, sales, or general inquiries, we collect the information you provide — such as your name, email address, phone number, and the content of your message.
Customer / end-user data processed through Nylix Bots
When a Business Customer uses Nylix Bots, we process information that the Business Customer or its end users provide or generate. This may include:
- messages and conversation content exchanged with AI agents;
- contact identifiers such as names, phone numbers, or email addresses;
- inbound media such as photos and voice notes; and
- other information the Business Customer chooses to send to, or connect with, the Services.
Nylix processes this Business Customer Data to provide, operate, maintain, and support the Services on the Business Customer’s behalf.
WhatsApp / Meta data and integrations
If a Business Customer connects a WhatsApp Business account through Meta’s WhatsApp Business Platform (including via Embedded Signup), Nylix may receive and process information needed to deliver messages and operate AI agents, which may include:
- message content;
- sender and recipient phone numbers;
- message metadata such as timestamps and delivery status; and
- profile information made available by the platform.
This information is processed to enable the messaging features the Business Customer has configured. Nylix’s access to and use of information obtained through Meta’s platforms is subject to Meta’s applicable terms and policies. Nylix is not affiliated with, endorsed by, or sponsored by Meta.
CRM and third-party integration data
When a Business Customer connects a CRM, website, or other third-party system, Nylix may access and process the data necessary to provide the requested integration and automation features. The scope of this data is determined by the Business Customer through the integrations and permissions it enables and can revoke.
4. How We Use Information
We use information to:
- provide, operate, maintain, secure, and improve the Services;
- create and manage accounts and the client portal;
- deploy, configure, and run AI agents and automations;
- enable the integrations a user connects (such as WhatsApp, CRM, Telegram, Discord, or website systems);
- respond to inquiries and provide customer support;
- send you service, account, and support communications; where we send optional updates about Nylix products, you can opt out at any time by contacting us;
- monitor, troubleshoot, and protect the security and integrity of the Services; and
- comply with legal obligations and enforce our agreements.
We process Business Customer Data only to provide the Services and in accordance with the relevant Business Customer’s instructions, or as otherwise required by law.
5. AI Processing
The Services use artificial intelligence to interpret inputs and generate responses, summaries, classifications, and automated actions. To do this, content such as messages and connected data may be processed by AI models.
Nylix uses third-party AI/model providers to power certain features, currently including Anthropic, OpenAI, Google (Gemini), DeepSeek, and Groq, acting as our sub-processors. Nylix does not use customer or end-user data to train its own AI models. We do not control, and do not make representations about, whether third-party AI providers may use data submitted to them for their own purposes; each provider’s own terms and privacy policies apply.
AI-generated output may not always be accurate or complete. Business Customers are responsible for reviewing AI output and for configuring how their AI agents operate within their environment.
7. Third-Party Service Providers
We rely on third-party providers to help operate the Services. These currently include:
- Hosting and infrastructure: Railway (backend), Vercel (frontend), and Supabase (PostgreSQL database and object storage).
- AI / model providers: Anthropic, OpenAI, Google (Gemini), DeepSeek, and Groq.
- Messaging and communication platforms: Meta’s WhatsApp Business Platform (WhatsApp Graph API), Telegram, and Discord.
- Search: Brave Search, used only when web search is enabled for a given AI agent.
- Other connections: any additional third-party system that a Business Customer specifically asks Nylix to connect on its behalf.
These providers process information on our behalf, or operate as services that a user chooses to connect. Their own terms and privacy policies apply to their processing.
Nylix does not sell personal information.
8. Data Storage and Security
We use reasonable technical and organizational measures intended to protect information against unauthorized access, loss, misuse, disclosure, or alteration. The Services are hosted with the infrastructure providers identified under Third-Party Service Providers. Our primary database and object storage are provided by Supabase and located in its eu-west-2 (London, United Kingdom) region. Processing regions for Railway and Vercel are not specified by those providers.
No method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.
9. Data Retention
We retain information for as long as necessary to provide the Services, maintain accounts, comply with legal obligations, resolve disputes, and enforce our agreements. Specific practices currently include:
- Inbound photos and voice notes: deleted from storage after 48 hours by default.
- Raw webhook payloads: retained for 7 days.
- Signed file links: valid for 10 minutes (or 1 hour in transcript view).
- Conversations, messages, and CRM records: retained while the account is active; no fixed retention period.
- Media references used for CRM filing: expire according to WhatsApp’s own schedule.
When an account is closed, associated Business Customer Data is handled as described under Data Deletion.
10. Data Deletion
You may request deletion of your account and associated data by contacting us at info@nylixai.com. Clients cannot currently delete data themselves through the client portal; deletion is handled by contacting us. Following a verified request or account termination, we will delete or de-identify the relevant information within 30 days, except where retention is required by law or for legitimate business purposes such as security, fraud prevention, or dispute resolution.
End users of a Business Customer should direct deletion requests to that Business Customer; Nylix will support the Business Customer in fulfilling such requests.
Nylix does not currently operate an automated data-deletion callback endpoint. To request deletion of information associated with the WhatsApp Business Platform or any other integration, contact info@nylixai.com; such requests are handled in accordance with this Policy and Meta’s applicable requirements. Certain media stored by WhatsApp expire according to WhatsApp’s own schedule.
11. Your Privacy Rights
Depending on your location and applicable law, you may have rights regarding your personal information, which can include the right to access, correct, update, or delete your information, to restrict or object to certain processing, or to request a copy of your information.
To exercise any rights available to you, contact us at info@nylixai.com. Where Nylix processes information on behalf of a Business Customer, we will refer your request to that Business Customer or act on their instructions. We may need to verify your identity before responding to a request.
12. International Data Transfers
Nylix is based in the United States. Information may be processed and stored in countries other than the one in which you are located. For example, our primary database and object storage are located in the United Kingdom (Supabase, London), and our other providers and integrations — including AI providers and messaging platforms — may process information in the United States and other countries. Processing regions for some providers (including Railway and Vercel) are not specified.
Where information is transferred across borders, it may be subject to the laws of the countries in which it is processed.
13. Business Customers’ Responsibilities
Business Customers are responsible for the information they collect, connect, and process through the Services. This includes:
- providing appropriate privacy notices to, and obtaining any required permissions or consents from, their own customers and end users;
- ensuring they have the right to send data to Nylix and to connect their systems;
- configuring AI agents, data retention, and integrations appropriately for their use case; and
- complying with applicable laws and with the terms of the platforms they connect (including Meta’s and WhatsApp’s terms and policies).
For Business Customer Data, the Business Customer acts as the controller of its end users’ information and Nylix acts as its service provider.
14. Children’s Privacy
The Services are intended for businesses and are not directed to anyone under 18. We do not knowingly collect personal information directly from anyone under 18.
15. Changes to This Policy
We may update this Policy from time to time. Material changes will be reflected by updating the “Last updated” date above and, where appropriate, by providing additional notice. Your continued use of the Services after an update takes effect constitutes acceptance of the revised Policy.
16. How to Contact Us
If you have any questions, concerns, or requests regarding this Policy or your information, please contact us:
- Nylix AI LLC
- Email: info@nylixai.com
- Mailing address: 30 N Gould St Ste R, Sheridan, Wyoming 82801, USA
- Website: https://nylixai.com